Terms and Conditions
Please read these Terms and Conditions carefully before using Plus Custom Boxes. By visiting our website or placing an order, you agree to follow the terms mentioned on this page.
Plus Custom Boxes owns and operates this website. We may update, edit, or change these Terms and Conditions at any time without prior notice. We suggest checking this page regularly so you stay informed about our latest policies and service terms.
If you keep using this website after any updates are made, it means you accept the revised terms. If you do not agree with any part of these Terms and Conditions, please stop using the website.
Copyright
All content on this website, including text, images, designs, graphics, product information, and layout, belongs to Plus Custom Boxes unless stated otherwise.
No person, company, or third party is allowed to copy, reuse, publish, distribute, or reproduce our website content without written permission from us.
Unauthorised use of our website content may lead to legal action under applicable copyright laws.
Detailed Order Process
Account Creation
Sign Up With Email
Customers may create an account on our website using their email address and password. This helps you manage your orders, save details, and review your order history more easily.
Order Without Signing Up
You can also place an order without creating an account. Plus Custom Boxes allows customers to complete the order process through the website order form without account registration.
Order Process
Direct Order Placement
You can place an order by selecting the available product size, style, material, printing option, and other details shown on the product page.
After selecting your required options, you can move to checkout and complete payment through our secure payment methods.
Order Through Quote Form
If you need fully customised packaging, you can submit your details through the quote form available on the website.
Please provide clear information about your packaging needs, such as:
- Product type
- Size
- Quantity
- Material
- Printing needs
- Artwork details
- Any special instructions
After receiving your request, our team may contact you by email or phone to confirm the order details. Once everything is confirmed, we will send an invoice with the order summary and a secure payment link.
Payment Methods
All payment options available on our website are secure. Payments are processed in GBP unless stated otherwise.
Once payment is successfully received through an approved payment method, we begin working on your order.
Customers must provide complete and correct information to avoid production mistakes, delays, or delivery issues.
Available Payment Options
We may offer secure payment options such as:
- Stripe
- Google Pay
- Link
- Apple Pay
- Credit Card
- Debit Card
- PayPal
Printing Process
Design Selection
Customers may choose from available design options or request support from our packaging team. If you already have artwork, you can provide your design file in a suitable digital format.
Design Approval
Before printing begins, we share a 2D mockup or design proof for customer approval.
You must check the design carefully before approval. This includes spelling, logo placement, colours, size, text, layout, and all other artwork details.
Once the design is approved, we send it to production, and the printing process begins.
Colour Variations in Printed Design
Please note that printed colours may look slightly different from digital screen colours. This can happen because of printing methods, ink types, material surfaces, screen settings, or artwork quality.
By approving the final design, you agree that Plus Custom Boxes is not responsible for minor colour differences in the finished product.
We do not offer free reprints for colour variations caused by artwork limitations, file quality, printing limitations, or material texture.
Order Cancellation
There is a 4-hour waiting period after an order is placed. During this time, customers may request order cancellation.
If a cancellation request is made after 4 hours, 20% of the total order amount may be deducted because order planning, design, or production preparation may already have started.
Orders cannot be cancelled once the products have been delivered.
Plus Custom Boxes is not responsible for delays caused by courier issues, weather conditions, public holidays, supply delays, or any other situation outside our control.
If a cancellation request is made after 24 hours of placing the order, 50% of the total order amount may be deducted. This is because design, printing, material preparation, or production work may already be in progress.
Overruns and Underruns
We always try to deliver the exact quantity ordered. However, due to the nature of custom packaging production, the final quantity may have a 5% overrun or underrun.
To avoid shortage, customers are advised to order at least 10% extra, especially for bulk or time-sensitive orders.
No Liability for Approved Errors
Plus Custom Boxes sends design files or proofs for final customer review before printing.
Once the customer approves the artwork, Plus Custom Boxes will not be responsible for:
- Spelling mistakes
- Grammar mistakes
- Font issues
- Punctuation errors
- Incorrect graphics
- Logo placement errors
- Colour differences
- Cracking during finishing
- Overprinting issues
- Minor size differences in the final product
After approval, the customer accepts full responsibility for all design and content errors.
User Conduct
Our website uses SSL encryption to help protect customer information.
By using this website or placing an order, you agree to provide correct personal, billing, shipping, and order details.
You must not upload, send, or submit any content that is false, harmful, offensive, misleading, unlawful, or inappropriate.
Customers are responsible for ensuring they have the legal right to use any logos, text, images, artwork, trademarks, or designs provided to us for printing.
Plus Custom Boxes is not responsible for any legal issue caused by customer-provided artwork or content.
By placing an order, you confirm that you are legally able to enter into a binding agreement. Your use of this website also means you agree to our Privacy Policy.
Indemnity
By placing an order with Plus Custom Boxes, you agree to defend and hold harmless our company, team, suppliers, partners, and related parties from any claims, damages, losses, costs, legal fees, or disputes caused by:
- Your breach of these Terms and Conditions
- Your misuse of our website or services
- Any artwork, text, logo, image, or design provided by you
- Any copyright, trademark, or intellectual property issue related to customer-provided content
- Any false, harmful, or unlawful material submitted by you
Printing and Material
Plus Custom Boxes reserves the right to choose the printing method we consider most suitable for your order.
Customers must clearly mention their preferred material, coating, finish, or special requirement before production begins.
If you need food-grade material, you must request it before production. Food-grade material is not used by default unless it is specifically requested and confirmed.
Observed Holidays
Order processing, production, and delivery may take longer during UK public holidays or courier holidays.
Plus Custom Boxes may observe the following holidays:
- New Year’s Day
- Good Friday
- Easter Monday
- Early May Bank Holiday
- Spring Bank Holiday
- Summer Bank Holiday
- Christmas Day
- Boxing Day
Delivery times may also be affected during busy seasonal periods.
Changes to Terms and Conditions
Plus Custom Boxes may update website content, policies, Privacy Policy, or these Terms and Conditions at any time without prior notice.
We recommend visiting this page from time to time to stay updated with our current terms and service rules.
Disclaimer
Plus Custom Boxes, including its team, suppliers, vendors, partners, employees, officers, and agents, will not be responsible for any direct or indirect loss, damage, claim, or issue caused by:
- Use of this website
- Misuse of our services
- Incorrect information provided by the customer
- Unauthorised use of customer accounts
- Courier or delivery delays
- Customer-approved design mistakes
- Improper or unlawful use of our website
We aim to provide accurate product and service information, but we do not guarantee that all website content will always be free from errors, delays, or technical issues.
Get in Touch With Us
If you have any questions about these Terms and Conditions or need help with your order, you can contact Plus Custom Boxes through the details below:
Company Name: Plus Custom Boxes UK
Email: sales@pluscustomboxes.co.uk
Phone: +44-7988-585781