Privacy Policy

Your privacy matters to us. Therefore, we describe this policy that how we collect, use, and protect your personal data when you use our custom packaging services.

1. Introduction

At Plus Custom Boxes, we want to assure you that we respect your privacy as well as build a relationship of trust with you. The way we will collect, utilise, keep, and secure any personally identifiable information (PII) about you is explained in detail below.

This Privacy Policy applies to everyone who uses our site; every customer who places an order with us for custom packaging products and services; and anybody else whose interactions may involve one or more of our services.

2. Information We Collect

We collect information to make it easier for us to serve you better and to complete your customised packaging orders. The type of information we collect includes:

Personal Information

Contact Information: Name, email address, phone number, and mailing address
Account Information: Username, password, and account preferences when you create an account
Order Information: Billing and shipping addresses, payment details, and order history
Business Information: Company name, job title, and business requirements for B2B customers

Automatically Collected Information

Website Usage: Pages visited, time spent on site, and navigation patterns
Device Information: IP address, browser type, operating system, and device identifiers
Cookies and Tracking: Information collected through cookies and similar technologies

Anonymous Browsing: You can browse our site anonymously. However, in order to place an order or access your account, registration is required.

Gift Recipients: When you enter information regarding gift recipients, that information will be used by us for no other purpose than completing your order and delivering the product(s) ordered.

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

Process and fulfill your custom packaging orders
Communicate about order status and shipping updates
Handling returns, exchanges, and customer service inquiries
Process payments and prevent any fraud

Service Improvement

Transform your experience on our website
Improve our products, services, and website functionality
Analyse usage to enhance customer experience
Develop new products and packaging services

Marketing Communications (Opt-in Only)

Send newsletters and promotional offers (with your consent)
Notify about new products and special promotions
Provide expert insights and packaging tips

Opt-out Anytime: You may opt out of receiving email communications for promotional purposes at any time using an unsubscribe link within an email or by communicating with us directly. Opting out will have no effect on transactional emails that relate to your order(s).

4. Cookies and Tracking Technologies

We use a variety of “cookies” (small text files) and other tracking technologies to improve your online experience, to collect information about your use of this site, and to enable features that allow us to personalise content for you.

What Are Cookies?

The technology we use is designed to store small amounts of data (e.g., login credentials, cookie settings), and assist us in remembering your preferences and logging you into the system.

Types of Cookies We Use

Essential Cookies: The essential cookie enables you to shop at our website using a shopping cart or check out.
Performance Cookies: These cookies help us learn about what you do on our website in order to make it better and faster.
Functional Cookies: These cookies allow us to remember your choices (and preferences) so that we can enhance your overall user experience of our website!
Marketing Cookies: Show you ads that are relevant to you based on the campaigns that we run, and also to see which of those campaigns work best for you.

Managing Cookies: You can choose whether or not to enable cookies by going into the “settings” section of your browser

5. Withdrawing Consent

You can cancel your consent for us to collect, use, or share your data at any time. Below is a guide on how you can do that.

How to Withdraw Consent

Email Marketing: Click the unsubscribe link in any marketing email or contact us directly
Account Data: Contact our privacy team to request data deletion or modification
Cookies: Adjust your browser settings or use our cookie preference center

Important Note: Cancellation of consent could mean we are unable to continue offering certain services. Any information previously collected by us may be kept to enable us to complete your order(s) from previous transactions or fulfill other legitimate business reasons, such as to comply with the law.

Contact Us: For any consent-related requests, email us at privacy@pluscustomboxes.co.uk or use our contact form.

6. Data Protection and Compliance

Our goal is to protect your private data and ensure we meet all of the requirements for compliance with various data protection regulations (e.g., GDPR, CCPA, etc.) that apply to you.

Security Measures

Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Access controls and employee training on data protection
Secure payment processing through certified providers

Data Retention

Your personally identifiable information will be kept only so long as reasonably required to complete our purpose(s) as stated in this Policy. Your personally identifiable information will also be kept to the extent legally required, to settle a dispute or claim. Once your personally identifiable information is no longer needed, it will be deleted in accordance with our Data Retention Practices and/or anonymised.

Data Breach Response: In an extremely rare case that our system is breached, we will contact all users who have been affected (and/or report it to regulatory bodies where legally necessary), usually within 72 hours after we discover the breach.

7. Third-Party Sharing

We don’t sell, rent, or exchange your personally identifiable information with third-party marketers. That being said, there are instances when we can be compelled to release this type of information.

Service Providers

Shipping Partners: Courier companies receive the necessary information to fulfill your orders
Payment Processors: Secure payment handling through certified financial service providers
Technology Partners: Cloud hosting, analytics, and customer support platforms

Legal Requirements

When we are legally bound to do so, for the protection of our legal rights or the prevention of fraud. In order to protect the safety of all users on the site and the general public, we may also provide access to your information.

We Never Sell Your Data: We do not sell any information about you to third parties for commercial purposes. In addition, we will never sell your personal Data to an advertiser or marketer.

8. Your Rights and Choices

You have several rights regarding your personal information. Here’s what you can do and how to exercise these rights:

Your Data Rights

Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct or update inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your personal information in certain circumstances
Objection: Object to processing based on legitimate interests or for marketing purposes

How to Exercise Your Rights

Please use one of the methods outlined below to make a request to have your data rights exercised. For example, we will answer all requests to exercise your rights within 30 days. Also, if necessary, we reserve the right to require additional identification from you as an added layer of protection against unauthorised parties accessing your personal data.

Account Management: You are able to see most of your data by going into your account management area on our site after logging in to your account.

9. Contact Information

If you have questions about how we handle your privacy or would like further assistance with exercising your data rights, please do not hesitate to contact us at:

Privacy Team Contact Details

Email: sales@pluscustomboxes.co.uk
Phone:
Contact Form: Use our online contact form

We invite you to reach out with any privacy-related inquiries that you have about this Privacy Policy, how we use information (data), or what can be done to help manage your privacy preferences. We are dedicated to responding as quickly and clearly as possible to all of your privacy-related concerns.

10. Policy Updates

From time to time, we may revise this Privacy Policy to reflect new technologies used by us, the evolving ways in which we collect, store, and use your Information (data), changing laws, regulations, and other factors.

How We Notify You of Changes

Minor Changes: Updated policy posted on our website with revised date
Significant Changes: Email notification to registered users and prominent website notice
Material Changes: Additional consent may be requested for substantial policy modifications

We recommend that you view this privacy policy at regular intervals for current details on how we manage your personal data. Any further use of our services subsequent to any revisions to this Privacy Policy is a representation of your acceptance of those changes.

Stay Informed: Bookmark this page and check back with us as needed, or subscribe to our e-newsletter for notification when we make major adjustments to policies.