Terms And Conditions
Before you use our website or services, please take a moment to thoroughly review these terms and conditions. Once you access or begin to use Plus Custom Boxes, you will accept all of these terms as your agreement with us.
Important Notice
You also acknowledge that you have reviewed, understand and accepted these Terms & Conditions in their entirety upon accessing and/or beginning to utilise this Website/Services. Plus Custom Boxes may change the Terms at any time without notification. Continued use of our Services is acknowledgment of those changed Terms.
1. Acceptance of Terms
These terms and conditions are a contract which governs your access to pluscustomboxes.com and all services offered. When you visit our site, place an order, or use any service we provide, you acknowledge that you have read and will follow the terms of this agreement.
We can amend, modify, add, delete or replace any of the terms contained in this agreement without prior notice. If we make a change to the terms of this agreement, it is your obligation to review the new terms. If you continue to use our website or services after the change has been posted, then you are accepting the changed terms.
2. Account Registration
To use some aspects of our service, you might have to make a username and password. At the time of making your account, you will have to give us your correct, complete and up-to-date information. You are solely accountable for keeping the secrecy of your log-in information and for all activity occurring under your account.
If you become aware of any unauthorised usage of your account, or if there is another compromise of security in connection with your account, you agree to inform us at once. We will not be held liable for any losses or damages resulting from your failure to adhere to these requirements of security.
3. Privacy Policy
Your data will be used for the purpose of providing service to you. If you do not wish to have your data used by this company, please stop using their services. The company’s privacy policy will help guide you as it relates to what type of personal data they collect from users.
4. Shipping and Delivery
Delivery time frames posted are just an estimate; they may be affected by our manufacturing schedule, the type of shipment you have chosen, as well as your location. We will use a third party to transport your order to you and we cannot take responsibility if there is a delay in delivery, damage to your package.
It was being shipped, nor can we take responsibility if the package has been lost while it was being transported. Any costs associated with shipping (and/or) international customs duties &/or taxes or other fees associated with shipping internationally will be charged to you. Title passes to you when your package reaches the transportation company.
5. Returns and Refunds
All sales are final. Our Limited Warranty is applicable to manufacturing defect claims only. Claims for defective products must be submitted via email with photos within 7 days from date of receipt. We will have the opportunity to visually inspect all returns prior to issuing any credit or replacement for an item.
We don’t accept custom packaged products for return unless they contain manufacturing defects. We consider design errors, colour variations as per standards of the industry, and/or changes in customer’s requirements after our company has started production.
6. Defective Products
A defective product is defined as one that fails to meet our published specifications due to manufacturing errors. The following are not considered defects:
- Minor colour variations within industry-standard tolerances
- Slight dimensional variations within ±2mm
- Damage occurring during shipping or handling
- Normal wear and tear from use
- Issues resulting from non-compliant artwork files
For legitimate defects, our sole remedy is replacement of the defective products or refund of the purchase price, at our discretion.
7. Artwork and Graphics Submission
Your company is responsible for submitting print-ready artwork in a format that adheres to the above requirements (CMYK colour mode; a minimum of 300 DPI resolution; adequate bleed area; outline text).
We can provide preliminary artwork review; it will be your responsibility as the submitter of the artwork to verify its correctness. Additional fees may also be assessed by us if changes are necessary to correct errors or deficiencies found in your submitted artwork.
8. Colour Proofing
3D samples are provided for layout and design approval only. We are not liable for colour variations between digital samples and final printed products due to differences in monitor calibration, printing processes, and substrate materials.
If accurate colour matching is important to you, please order a physical colour proof or specify PMS colours. These options will likely result in an additional charge.
9. Customer Content
You will remain the owner of all of the information, designs and products you send to us. When you submit content we are granted a non-exclusive license to reproduce, display and edit your content in order to produce and ship your orders.
You can request to be removed from our email list at any time. You represent and warrant that your submitted content is lawful and that it does not violate any rights owned by third parties; and that you have all required permissions.
10. Quantity Variations
We reserve the right to ship quantities within 10% (above or below) the number you order due to standard printing/mfg variations. Your invoice will reflect the actual amount shipped.
11. Website Use Restrictions
Do not use this website for any illegal reason, nor for purposes which might cause us to incur liability for damages to, or impairment of, our services. No commercial material use on this site shall be made without express written consent. You are forbidden to attempt to breach security measures to enter into a portion of our website or systems.
12. Intellectual Property
The Content found on pluscustomboxes.com, such as but not limited to Text Graphics Logos Images Software etc. belongs to Plus Custom Boxes and therefore is protected under Copyright and Trademark Laws. Without the Express Written Permission of Plus Custom Boxes, you may not reproduce, distribute or make derivative works from its Content.
13. Third-Party Links
Our website may link to Third-Party Websites. We don’t endorse nor have any Control over the content of Third-Party Sites and therefore assumes no responsibility for the Content Privacy Policies or Practices of Third-Party Sites.
14. Acceptable Use
You will only use our services for legal reasons you will comply with all applicable laws, etc. You will not make products using our services which violate anyone’s copyrights, trademark rights, or include any material that is obscene and illegal.
15. Indemnification
You agree to indemnify and hold harmless Plus Custom Boxes from all claims, damages, losses, or expenses resulting from your use of the Services, your Content, or your breach of these Terms.
16. Disclaimers
We provide our Services “As Is” without Warranties of Any Kind. There are No Implied Warranties of Merchantability, Fitness for A Particular Purpose, Non-Infringement or any other Type. In addition to the foregoing disclaimer of warranty, we do not guarantee that Services will be Continuous, Free from Errors or Meet your Specific Needs.
17. Limitation of Liability
We will be liable for any claims that are based on your use of this site or upon the performance of our Services, up to the amount of money you paid us for the specific Service that was at issue when the claim arose; however, in no case shall our liability exceed $100.
We also disclaim all liability for any indirect, incidental, special, consequential or punitive damages, including without limitation lost profit, lost data or lost opportunity to do business, regardless whether or not we have been informed of the possibility of such damages.
18. General Provisions
These terms comprise the whole agreement (including any prior agreements) between you and Plus Custom Boxes with respect to your use of our services. The terms will be interpreted according to the laws of the Province of Ontario, Canada regardless of any other applicable conflict of laws.
The parties agree that all disputes arising out of this Agreement shall be resolved first through good faith negotiations. Should such negotiations fail to achieve an agreement within 30 days after commencement of negotiations. After that, the dispute may be submitted for binding arbitration or settled through litigation in the Courts of Ontario, Canada.
19. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: sales@pluscustomboxes.co.uk
- Phone: +44 7988 585781