Shipping Policy
Get reliable UK and international delivery with transparent timelines and tracking. Our production time may vary, depending on your customisation level and order quantity.
Overview
We deliver across the UK and to other countries of the world.
Turnaround time depends on quantity and customisation options.
We provide tracking and status updates where needed.
Production & handling times
- Production starts after artwork approval and payment.
- Typical production time is 3 business days.
- Complex finishes may need extra time.
Shipping methods
- Royal Mail
- DPD
- DHL
- Other reputable couriers for freight or pallets
Estimated delivery times
- UK Mainland: 7 business days after dispatch.
- Northern Ireland: 7 business days after dispatch.
- EU: 7 business days after dispatch.
- International: 7 business days after dispatch.
Note: Rural areas and peak seasons may take longer.
Shipping costs
- Live or flat-rate shipping is shown at checkout.
- Bulk or freight orders receive a custom quote.
- You pay the duties and taxes for international orders.
Tracking & notifications
- We email tracking details when your order ships.
- Some freight services provide limited tracking only.
Delays, lost parcels, or incorrect addresses
- Contact us if your order is late or tracking stalls.
- We will open a courier investigation upon request.
- Check your address when filling out the quote form.
- Wrong addresses can cause delays or result in returns.
Responsibility disclaimer
- We are not liable for courier delays once dispatched.
- We support claims and provide documentation.
Contact us
For shipping questions, email sales@pluscustomboxes.co.uk .