Return Policy

At Plus Custom Boxes, we focus on quality products and helpful customer support. We accept returns for both defective and non-defective products and review each return request in a fair, clear, and professional way.

Defective Products

If you receive a defective item, please contact us within 2 business days of delivery so we can look into the issue quickly.

To qualify for a reprint, the defective product must be returned by mail within 8 days of delivery. After we receive and inspect the returned item, we will start the reprint process.

For bulk orders, reprints usually take around 8 business days. Rush reprints may be available on request for an extra fee.

Non-Defective Products

Returns for non-defective products are accepted within 8 days of delivery. Items must be unused, in their original condition, and kept in the original packaging.

Please note that any reprint or replacement for non-defective products will be paid for by the customer.

Refund Policy

Plus Custom Boxes offers partial refunds for returned items. Because our products are custom-made, we keep 99% of the product price. Production starts only after the client approves the order, so full refunds or compensation after delivery are not offered.

How to Start a Return

To request a return or report a problem:

Contact our support team at sales@pluscustomboxes.co.uk within the required time.

Share your order number and a clear description of the issue.

Our team will guide you through the next steps.

Refunds are usually processed within 4 business days after we receive and inspect the returned product.

Thank you for choosing Plus Custom Boxes. We appreciate your understanding and cooperation, as it helps us improve our service and keep providing quality products.